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Computer will not turn on.
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There are signs of power, but there is no video on the screen.
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Desktop
Make sure the cable from the PC and the monitor are connected tightly.
Laptop
Hold the power button down until the power is off, remove the battery, plug the AC adaptor in, and try to power on again.
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Computer will not turn on.
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Desktop
Make sure the power cable is connected to the PC.
Confirm that it is plugged into a working power bar or wall outlet.
Laptop
Remove the battery, plug the AC adaptor in, and try to power on again. Confirm that it is plugged into a working power bar or wall outlet.
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| Computer beeps when turned on. |
This is usually caused by a physical problem, and it
is recommended that you seek professional assistance.
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| Windows keeps restarting. |
Most often this problem is caused by a faulty hard drive
or Windows corruption. We strongly recommend getting
immediate assistance, as your personal information could be at risk.
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| Cannot connect to the Internet. |
Wired
Restart the computer.
Make sure the Ethernet cable is plugged in.
Unplug the power from both the modem and/or router for 10 seconds.
Call your Internet Service Provider.
Wireless
Restart the computer.
Make sure the computer sees the wireless network.
Try plugging a Ethernet cable in.
Unplug the power from both the modem and/or router for 10 seconds.
Call your Internet Service Provider.
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| My Computer is very slow. |
Restart the computer.
Scan your computer using your Antivirus software.
Your computer may have a physical problem, Software corruption or a severe
virus infection.
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| Cannot print |
Confirm the printer is powered on.
Reseat the connection to the computer.
Confirm Windows sees the printer in “Devices and Printers”.
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